The Regency Hotel is a long-loved establishment that prides itself on exquisite hospitality and amenities. Within its gorgeous structure overlooking the scenic Arabian Gulf, there is a stellar team of professionals who work hard to provide the very best experience, which guests at the esteemed hotel will encounter. Be it a visit to indulge in their luxury facilities, a banquet, or an out of town stay in one of their comfortable rooms, you can rest assured that the Regency family will handle your needs with care and welcome you into their kin with warmth. It goes without saying, that to achieve such quality standards, behind every great team lays an extraordinary manager.
In the case of The Regency Hotel, General Manager Marc Guenther is the very person who guides his staff to ensure the comfort and quality that The Regency stands for, and does so with pride and excellence. And here he is, torn away for only a minute to answer some of our questions, proving that multi-tasking is a possibility, even when successfully managing one of the most renowned hotels in the country.
When did your hospitality journey begin?
I was introduced to the hospitality industry in my home country, Germany, over twenty years ago. Since then, I have wandered through about ten countries, honing that skill in numerous facilities. Now, I find myself breathing a new culture and life here in Kuwait.
Why did you choose to pursue a career in this field and what sparked your passion for the industry?
My personality is quite distant from a regular ‘desk job’, and this triggered me to chase a profession that is social and interactive. With this in mind, I naturally felt that the hospitality field was the most stimulating option for me. I find that the glamor and magnificence this industry offers is fascinating, and it provides a real reason and incentive to be a part of it. Moreover, I was sure that this glamor only shines from professional knowledge driven by passionate work, which only years of experience can show for.
Where were you before coming to Kuwait?
I’ve lived in many different countries and continents, but my most recent residence before coming to Kuwait was the UAE.
What is your impression of Kuwait, and The Regency Hotel?
Coming from a European background, the initial impression we get from any GCC country is totally different from reality, and Kuwait as a whole exceeded my expectations. This place is cultured, welcoming, and developing where opportunities are easily opened.
Regarding The Regency Hotel Kuwait, the spacious architecture provides a lobby that massively fascinated me once I stepped into this hospitality landmark. I also loved how easily admirable the Arabian Gulf is and how the sun reflects through its high roof glass-atrium. Moreover, once you aware of the hotel’s history, its captivation only inspires you to do your best as a contribution to one of the leading luxury hotels in Kuwait.
As GM at The Regency Hotel in Kuwait, how would you describe your leadership style?
In the hospitality field, you end up in dealing with a variety of everything: tastes, way of thinking, problem solving, people, and the professional environment. Nonetheless, my focus is always oriented to care for and meet the guests’ expectations. After all, our hotel’s mission is to completely delight and satisfy our guests. Regarding leadership, well, it is a challenging yet satisfying aspect; either you born as a leader, or you have to work hard and learn how to become one. I confess that I am constructively demanding, and pay absolute attention to details, but these attributes are fundamental for building a solid and successful business management. I like to motivate my team to be accountable and conscious in providing the best quality service, thus making any stay at our hotel an exquisite experience.
What are your plans for The Regency Hotel in 2017?
My aim is to sustain our position as a top-leading hotel in Kuwait, and to expand our reputation as one of the independent hotels competing with the well-known chains.
For more information, contact The Regency Hotel Kuwait by calling 2576 6666 or visit their website www.theregencykuwait.com for reservations and bookings. Follow @TheRegencyQ8 on Facebook, Twitter and Instagram.