With his seasoned experience in the blue chip industry, Zitaat Executive Director Joseph Hemchaoui is an absolute foodie. His taste is discerning, so when it came to his role at major ordering and delivery platform Zitaat, he didn’t hesitate to impart his knowledge to better improve the platform and delivery company’s services to take Zitaat to a whole new level. Today, Zitaat is synonymous with delectable food choices, an impeccable service for its platform, and its speedy deliveries.
Briefly tell us how Zitaat has expanded in 2018.
2018 was all about getting our feet wet in the market, and we’ve proven that Zitaat is more than just a delivery platform, its services go beyond the restaurant delivery market. Given how our operational capacity became very streamlined and the major expansion for our delivery fleet, we’ve arrived at the point that, when you order from restaurants or services on other platforms, customers are regularly surprised to see our Zitaat drivers completing these deliveries. We’ve captured the market for offline orders, offering businesses and customers alike a service that is completely measurable through Zitaat.
What’s in store for 2019?
2019 will see major surprises for both our customers an=d competitors. Our data expansion plan is very aggressive in terms of both vertical and horizontal integrations. We’re looking to add to our amazing roster of clients, the type of business lines that we’re going to open up are going to shock the market. The guarantees that we plan on giving to our customers will be unprecedented. They are all measurable guarantees, that if unattained, we will compensate our clients if we don’t deliver in time. We also plan on launching a very special, Zitaat VIP service.
How is this operationally feasible for Zitaat?
The quality and size of our fleet is bigger than any other aggregator in the market, and this will be reflected in this new VIP service that we plan on launching. We’ve been approached by two other aggregators to handle their deliveries already, and in addition to that, we’ve been approached by banks to handle their card service deliveries. This requires a huge amount of security, technology, and readiness.
How is Zitaat’s delivery services differentiated from its competitors?
We hire top, niche drivers. We don’t hire anyone, as our selection criteria is very tough. We test potential drivers while we are on our recruitment trips, as seeing a driver’s license is not enough. Our drivers understand the technology involved, they are internet savvy and can follow directions on the phone.
What are some of your favorite uses from Zitaat?
I really use Zitaat for everything, as it is a full service application but the speedy Zitaat Concierge service that you can use through Zitaat’s delivery service is just perfect. Due to my hectic schedule, sometimes I forget things at home. Happens to everyone, right? So, Instead of being stuck commuting back to collect my things, as I don’t have a personal driver, I call Zitaat directly and ask them to go to pick up my things from a specific location to deliver it to my location for a minimal fee. Rather than wasting time, I get work done, and time is money.
What excites you about 2019?
Zitaat will become a one-stop shop for all of your delivery services. It’s not just about adding more categories, it’s about having prime partners in each and every category. I believe that fulfilling your first category requirements is what matters the most, and we’ve highly succeeded with restaurants.
What are some new delivery categories for 2019?
With our same-day delivery promise for e-commerce, online and offline businesses, many companies have come aboard. If you can get your favorite meal in two hours or less, why should this stop at a new iPhone? We’re also going to deliver fresh meats, fresh fish, fresh fruits and vegetables directly from the source. We’re the only company in Kuwait that has acquired the Municipality’s approval in order to do that.
How did you meet their requirements?
Our bikes are GSO certified. They are food safe boxes that have been tested and approved by the European community to be used for delivery. I can guarantee you that there are no other food-safety boxes in Kuwait.
How does Zitaat guarantee that customers get a quality foodie experience?
We’ve streamline operations so much, that, even delivering ice cream in the middle of Kuwait’s summer is guaranteed to arrive as ice cold as when it went out of the churner. Your favorite coffee will arrive to you at the exact temperature that it was sent by the café.
What if we are ordering both at the same time?
We have the technology of simultaneously separating both hot and cold orders. With our patented technology, you can get your sundaes and burgers at the same time, both arriving at the perfect temperature.
What concepts do you frequently order from Zitaat?
Fave restaurant? All of them! But it really depends on the mood. If I’m craving burgers, I always choose McDonald’s, for a roast beef fix I immediately choose Arby’s. Love my seafood from the classic Al Shemam, and if I’m craving Italian, I always order Nino’s and Leila min Lebnan for Lebanese food. We have one of the top three restaurants in each cuisine category on Zitaat—it’s awesome.
Will Zitaat continue to operate as a Kuwaiti company?
I’d like to dispel any rumors about Zitaat being acquired. We haven’t been acquired, and we are and will continue to be a 100% Kuwaiti Company. We aim on serving Kuwaiti companies and customers by elevating Kuwait’s services experience for everyone.
Zitaat is available for download for android and iPhone devices. For more information, please visit www.zitaat.com. Follow @Zitaatofficial on social media for the latest updates. Featured image by Bazaar Studios.