An amazing 10 years have passed since Talabat.com was founded and revolutionized the way in which we interact with our favorite restaurants online, and this wonderful online concept shows no signs of slowing down. Its ever-increasing growth can be attributed to its proven business model and solid leadership in the e-commerce arena to become a revered name across six countries in the Gulf Cooperation Council (GCC) as the biggest online food-ordering provider. In 2012, it expanded in the region to serve millions of users providing an excellent platform for quick and easy food ordering, enabling an enviable record of more than 8 million orders to date.
In 2014, Talabat.com was presented with the “Internet Company of the Year” award by Arabian Business for the publication’s Kuwait territory, where it was a selected from among 460 excellent applications from all around the world. Talabat has also recently been awarded the 2014 World Summit Award – Mobile category, for its suite of mobile applications across all platforms.
Talabat.com will always be about continuous evolution and innovation, striving to not only maintain, but to also further improve, the quality of its services by continuously studying consumer behavior and aligning that with the customer’s need to enjoy online services from the comfort of their home, office or even on the go!
You might have missed some interesting facts about this growing business; here they are:
Did you know that there is ZERO human error while ordering your food through Talabat.com?
There is no need to collect or save restaurants’ numbers from now on, Talabat.com does it for you. All you need to do is choose your meal from the restaurant of your choice and leave the rest to them. Talabat.com is very practical and efficient at processing your order with zero human error with no hassle of call waiting. The process is easy; you place your order (you can even customize the order itself), enter your address or login information (if you haven’t done so already) and your order is sent directly to the restaurant through a completely automated system. You can pay upon arrival or pay electronically by credit or debit upon checkout.
Did you know Talabat is actually giving back to the community with every single order that is placed online?
Talabat.com is committed to its social duty through its humanitarian initiatives and involvement in serious acts of charity within the community. On a monthly basis, Talabat.com is committed to donating a portion of its revenues for social assistance and giving away part of any order value to charity.
Did you know that Talabat works in a complete EFZ (Employee Friendly Zone)?
The efforts made by the Talabat.com team and the trust of their customers are the main contributors to their consecutive accomplishments. This also confirms the continuation of the company’s work on providing the highest level of service to keep Talabat.com the number one choice for online food ordering, in the region. It is evident that investing in employees is a priority. Talabat provides a variety of training programs to their team to help improve their skills and grow their professional careers. They are always trying to evolve their workplace to make it a fun and dynamic place to work.
Did you know that Talabat is one of the first bilingual online food delivery websites in the region and the first in the GCC?
The website – provided in both English and Arabic – is quick and dynamic with a user-friendly interface to simplify and enhance the online food ordering experience.
Did you know that Talabat.com can be accessed via its website and smartphone/mobile apps?
Reaching Talabat.com is easy; besides using a personal computer, the website can also be accessed via a tablet, smartphone or mobile web-enabled device. Talabat.com apps are available specifically for the iPad, iPhone, Android-based smartphones and tablets. For all you Windows fans out there, a Windows app and a Windows Phone app are in the works. The user-friendly mobile website and apps have great features included within the side menu that literally pop out from the side of your screen to simplify the ordering process.
Did you know that Talabat specifically hunts for deals and promotions and highlight these in the “Promotions” section for all you bargain hunters?
Talabat.com ensures that all restaurant menus, food images and prices are constantly updated for its customers. While the “Promotions” tab, which displays the latest restaurant offers, is thoroughly monitored and maintained.
Did you know that you may customize your order any way you like?
You can fully customize an order as per your preference and leave your comments before pressing the “Checkout” button. The website, furthermore, provides a “Most Selling Dishes” option and candid customer reviews to help you select which meal(s) or restaurant(s) to go for.
Did you know that you can “Reorder” your favorite meal with a few clicks or swipes?
The website saves a user’s address(es) and phone number(s) when registering for the first time, without the need to re-enter any information with new orders. This makes the ordering process on Talabat.com quick and convenient. Past orders are saved automatically in the user’s account for easy re-ordering. You may also select any item from a Restaurant menu as a favorite item to re-order your meal with ease at a later date.
Did you know that you have multiple payment options to pay for your order?
The site provides customers with multiple payment options such as debit cards, credit cards or cash on delivery.
Did you know that you may pre-select the time you would like to receive your order?
Some restaurants allow customers to place an order ahead of time i.e. place an order so it arrives after an hour, two hours, or even more depending on the restaurant’s delivery policy and working hours. You will find this option available on the checkout page for restaurants that allow the pre-selected delivery service.
Did you know that you can save multiple addresses under your account?
You can add as many addresses as you need to your account just by going to “My Account” and clicking on the “Add Address” button.
Did you know that you can “Rate Your Order” every time?
You can rate your order and/or write a review about your previous and current orders. You can simply go to the “My Orders” tab in your account and click on a particular order you have made to rate and/or review your order.
Did you know that you can buy “Talabat Credit” to save time in paying for your order?
Talabat credit is a service that allows users to place orders with ease and without having to refer to the Talabat.com payment gateway every time a user wishes to pay for their orders. It simply saves time and makes food ordering easier and faster. You must have an account with Talabat.com to buy “Talabat Credit”. You can simply login, go to the “My Account” page and click on the “Talabat Credit” tab. You will be able to choose the amount of credit you want and purchase this credit through the secure payment gateway. You can also increase your credit at any time through your “My Account” page. Currently the Credit available is KD 5, 10, 20, 50 and 100 credit to use on Talabat.com (This service is currently available in Kuwait and Bahrain and can be applied to restaurants that have the Debit Card feature available.)
Did you know that you can buy “Talabat Gift Vouchers” for your loved ones to use on the website and mobile App?
“Talabat Gift Voucher” is a service similar to “Talabat Credit” that enables users to buy gift vouchers with predefined amounts from Talabat.com. This service allows you to send this voucher to another person to use while placing orders through Talabat.com or the Talabat mobile App. You can currently buy KD 5, 10, 20, 50, 100 and 200 gift vouchers through Talabat.com (This service is currently available in Kuwait and Bahrain only).
Did you know that Talabat has a “Live Chat” service that is operational 24/7?
You can talk to Talabat’s operators any day, any time! They also have a call center for customer service 2227 6000 and an e-mail service ([email protected]) along with the “Live Chat” service to communicate with customers in real time in both English and Arabic, around the clock, anytime of the year.
What are you waiting for? Start enjoying your favorite meals online via talabat.com!