Remember the iconic fairytale of the turtle and hare? Do you ever wonder about the actual technical details that make a typical delivery aggregator a great one? These are all valid questions, and in observing the case of Zitaat delivery services and dynamic platform, it’s a story of hard work, diligence, and making technology work to your advantage.
2018: A year of dynamic growth and fleet expansion
The team at Zitaat is relentlessly working hard to achieve one goal: To elevate Kuwait’s experience of delivery services, one delivery at a time. At Zitaat, this goes beyond ordering your favorite meal through their app, as their experience as delivery operators harnesses the latest tech in the logistics market to give users and vendors alike the best experience possible. Last year marked Zitaat stabilizing its status in the market, consciously expanding their delivery fleet (cars, motorcycles, vans) to include more than 800 tech-savvy drivers to catch up with their customer’s increased appetite for delivery services. These drivers are constantly moving, and their locations and activities are thoroughly tracked by Zitaat’s operations department.
This led to a dramatic increase in their market share, as orders through Zitaat witnessed a vivid hike of 400% by the end of 2018. Not only so, various delivery aggregators and online vendors approach Zitaat to fulfil their deliveries and even entire companies approach Zitaat to take over delivery operations for their entire fleet. McDonald’s arrives as a clear example, as not only does Zitaat assist with the delivery operation, their system integrates order management and they also provide training to all of the drivers. Zitaat has the tech, the skills, and the experience—an invaluable resource. While refining the delivery operations through their platform and expanding their services to other vendors, Zitaat still managed to successfully launch various verticals to their platform, including catering and supermarket services in addition to their initial restaurant food delivery offering.
Taking on the Offline market
Interestingly so, Zitaat’s investment in the research and development of their delivery services led to a major streamlining of their operational services, massively growing to not only provide an online delivery platform through the application, but also delivery vehicles serving specific restaurant businesses, as well as other online and offline vendors. Noticing that the market for offline businesses delivery is highly untapped, Zitaat successfully captured the offline market with their B2B delivery services, going further to offer a delivery tracking system for all of their vendors. This allows various business models to take advantage of Zitaat’s strong delivery services, whether they are on the platform itself, or if they have an online presence or not.
Zitaat Delivery Services
Forgot important work papers at home? Can’t tolerate slow and unresponsive delivery providers? This is where Zitaat’s delivery arm comes in. As well as servicing various businesses of all kinds, you, the customer, can also take advantage of Zitaat’s array of services. With its own dedicated call center, you can arrange for your next delivery with so much ease. Call the dedicated customer service number and they will take care of every little detail for you. Prefer Whatsapp? They’ve got a dedicated account to handle any requests as well.
Everybody wins with Zitaat
Zitaat never forgets their customers, which is why they employ a robust Reward points program for their platform users. Most telling of their rewards system is how users can collect and redeem points with ease. Going further to ensure that everybody wins with Zitaat, their previous World Cup summer campaign was an astounding success. Utilizing a fun, ‘spin to win’ mechanism for the campaign, users received instant prizes with every order with 1 KD cashback being the minimum prize and an astounding World Cup trip to Russia to attend the semifinal and final games. From accommodation, to the fan IDs required for the games, the Russia trip was unforgettable for the six lucky winners where three won the opportunity to a full access experience to watch the semi final games and three winners won the amazing chance to watch the World Cup final. It was a grand trip, in every sense of the word.
2019- A year of Zitaat surprises
As Zitaat has spent the entirety of 2018 refining and strengthening their logistics base; this was all done in preparation for a year full of new developments and surprises for their customers. From launching a new VIP program for their users, providing more guarantees to their measurable delivery goals to adding more services to their offerings—Zitaat is going to make 2019 unforgettable.