Two leading international brands operated in MENA by Alshaya Group have once again topped the pyramid of customer service in MENA by winning 2021 Service Hero Awards, the region’s only consumer-powered customer satisfaction index. At a virtual awards ceremony, The Cheesecake Factory won the overall award for best customer satisfaction in Kuwait. In addition, the brand was recognized as the best service provider in the Casual Dining category in both the UAE and Kuwait.
The Kuwait winner in the Clothes category was American Eagle. Both brands are past multiple award winners and this year’s wins reflect their ongoing commitment to deliver excellent service and always offer a positive customer experience.
Jeff Kellen, Vice President – Casual Dining, Hospitality Division at Alshaya said: “We know that customers expect fantastic service when they come to dine at The Cheesecake Factory so delivering a great customer experience every time is our number one priority. This is the second time that The Cheesecake Factory has won at the Service Hero awards and it is a real testament to the team’s dedication – we are delighted to see their commitment and consistency of delivering their service promise recognized.”
Steve Parkinson, Vice President, Apparel Division at Alshaya said: “This is a great result for the American Eagle team. The brand is known for its youthful, stylish, and great value ranges but in a competitive marketplace great customer service really makes the difference. It is great to see the team recognized for their consistent hard work and win a valued Service Hero awards for the seventh time in the last 11 years.” Faten Abu-Ghazaleh, Service Hero President said: “These awards celebrate top performing companies that have succeeded in understanding their consumer’s needs, and more importantly, were able to reflect that understanding by delivering a customer-focused, unique and differentiated service. It is great to congratulate The Cheesecake Factory and American Eagle Outfitters once again for their achievements.”
For more information on Alshaya brands visit alshaya.com or follow @alshayagroup on Instagram.
