Abdulmohsen Abdulaziz Al-Babtain Co (AABC), the exclusive authorized dealer of Nissan in Kuwait, announced the launch of the new service center, presenting an upgraded customer services within a globally consistent brand experience. Located in Al-Rai, the new facility was inaugurated during a grand opening ceremony attended by AABC`s Management, representatives from Nissan Middle East and members of the press.
The new service center presents a seamless customer experience across all touchpoints through optimized facility design, service process and digital environment. All to guarantee the highest rate of customer satisfaction for all the visitors.
Ms. Jihan Abu Hamdan – Chief Transformation Officer (CTO) at Abdulmohsen Abdulaziz Al-Babtain Company (AABC), said: “This edifice is an important and a prestigious achievement for all of us, as we constantly aspire to stay ahead and advance as pioneers in a competitive market and to always remain where our customers aspire by delivering excellence with every aftersales experience.
The roll-out of the new Nissan service center by Nissan Al-Babtain marks a key milestone for the Nissan brand in the region. It brings together an integrated retails and aftersales services and a new-generation space design to provide an optimized customer experience. As our customer lifestyles and expectations continue to evolve, this holistic approach to our aftersales and retail experience allows us to showcase the breadth of our proposition, bringing us closer to creating a globally consistent brand experience. We are confident that together with our partners we can deliver on our promise of delivering exciting and seamless experiences to our customers in Kuwait.
At the highly anticipated Grand Opening event, Nissan Al-Babtain was also honored by Nissan Middle East with three prestigious awards, showcasing exemplary achievement and dedication. The “Nissan Global Award” underscores Nissan Al-Babtain’s outstanding contributions on a global scale, a testament to their unwavering commitment to excellence. Adding to this impressive accolade, the “Nissan Middle East Excellence Award “was bestowed upon them in recognition of their exceptional accomplishments across multiple functions during the brand’s 2022 Fiscal Year (April 2022 – March 2023.
Furthermore, AABC has achieved a total of five awards in the Nissan Dealership Standards & Process program, including one Gold trophy and four silver trophies, further highlighting Nissan Al-Babtain’s remarkable achievements and commitment to excellence in every endeavor.
The new service center contains 46 working bays, 10 washing bays and around 66 parking bays, designed to service more than 120 vehicles daily. The modernized service center features digital tablets to integrate the customer journey online and offline, integrates the signature 60-minute Express service. Also present are revamped consultation areas and a lounge along with other facilities for customers servicing their vehicles, where they can oversee the bay area.
AABC’s aftersales network is the largest in Kuwait and enjoys a great reputation in the market for providing a range of customer-focused services including live service bookings, 24-hour appointments, Nissan Express Service with a quick turnaround time of 60 minutes, pick-up and drop-off services, and more; not to mention the dedicated Patrol centers designed to provide Patrol owners an elevated customer experience. We have proven that caring for our customers, developing our facilities, and adapting are the key to maintaining a positive and profitable impact in terms of after-sales services as well as in the level of customer satisfaction.
Through the opening of the new branch for Nissan after-sales services under the Nissan Retail Concept (NRC), AABC have expanded their reach by opening a facility, which is the first of its kind in terms of technologies and comprehensive services supported by the best world-class trained expertise. Customers are invited to enjoy a high-class service experience that lives up to their aspirations and meets their needs.
To experience the next generation in the retail and aftersales services journey, customers are invited to visit the new Nissan service center in Al-Rai, from Saturday to Wednesday from 8:00 am am until 5:00 pm and Thursday from 8:00 am to 1:30 pm while Friday is off.
Customers with queries and interest in gathering more information can contact the dedicated call center on 1804 888 or visit the official website www.nissankuwait.com
