Sometimes, you need someone who’s a complete and utter clean freak to understand how you like your place to be properly scrubbed down. Clean Care founders Nasser and Fatma Al-Qallaf definitely understand those needs more than your average person. Founded in 2011, Nasser actually experienced the woes of bad cleaning services firsthand. Today, their services are widely utilized by large corporations, hotels, medical centers and even private homes.

Dubbed as ‘the lazy one’, Nasser always wanted things done a certain way, but couldn’t be bothered to do the household chores himself. His sister Fatma, now Clean Care Operations Manager, always teased him about his laziness. So rather than continue lazing around, Nasser decided to create a cleaning service that perfectly tailored to customers’ needs. Nasser told bazaar that when envisioning Clean Care, he put himself in the clients’ shoes. He considered their home as his and co-created a company based on the desire to preserve a person’s habitat by using natural and environmentally friendly materials and the help of a highly skilled team. We meet up with Fatma to learn more about Clean Care’s services.

How and when did you decide to join Clean Care?

Upon finishing my MBA, I moved away to live in Singapore and Korea for a year. After moving back in 2013, my family assisted me in finding a position in either the public or private sector. When Nasser sneakily spoke to me about Clean Care, I jumped at the opportunity to become a part of this startup. I joined Clean Care on April 1st of 2013 as the Financial and Administrative Manager, and with a lot of hard work and experience, I become an Operations Manager and Nasser’s business partner.

As a family owned startup, how did the local market respond to your services?

We initially focused on corporate and commercial accounts, such as hotels and clinics. We were cautious to start but found lots of support from established Kuwaiti companies, as they did not think of us as small and they treated us like any other supplier. With the support of clients like Safir Hotels and Asnan Tower, we felt that our start was a great one. With hard work and perseverance, we managed to expand our services in 2013 to private homes and villas.

What cleaning services does Clean Care offer?

Rather than positioning ourselves with our range of cleaning services, we like to think of ourselves as problem solvers. We are solution providers for any and every cleaning service a client could ever want or need. If we are unable to find a solution for the client, we will then direct them to companies that we think are best suited to serve their needs.

Our services include: General cleaning, detailing and deep cleaning, Marble restoration, grinding and polishing with state-of-the-art machines (that are patented as an invention), glass cleaning, building’s interface cleaning, dry-cleaning (sofas, carpets) with 98% natural and eco-friendly materials, and janitorial cleaning services. Our services are available through several flexible arrangements that range from a onetime project, to contracts that could be activated on a quarterly, monthly, weekly and daily basis.

What are some of your latest products or services?

We are now offering our clients the Nano4life product/service. It is a German product used to protect all types of surfaces. Any surface protected by Nano4life becomes water repellent and waterproof and this deems the surface protected against water, spots, dirt and so on. We are now a certified distributer and applicator for Nano4life with an official training and certification from the Nano4life sister company in Kuwait. We love this product due to its ecofriendly nature, antibacterial properties and cost efficiency. We offer our clients a 1-year warranty to keep them at ease upon using this service. We also have several other free services, which include: Cleaning consultation tips that are available to everyone, distributing respected monthly magazines to our clients as a privilege, some discount coupons from our sister companies and other companies that wish to offer their distinct services, complimentary tissue boxes to our clients…and more surprises to come!

Can you tell us more about the Clean Care team?

We currently have a team of 23 people that include full time members as well as others who are contracted on a part time basis. Due to the developing nature of our company, we have an office team that takes care of the day-to-day aspects of the administration, and an operations team that includes the execution team, along with handling customer calls, transportation and quality control. We all function as a family, and every employee in our team, no matter how small his/her position is, feel that they belong to the Clean Care family and must feel they are cared for. We are also always undergoing additional training, and all of these courses are mandatory.

Do you have any future plans that you would like to share with us?

We are planning to launch a new line of service offerings and sister company, Car Clean Care, which specializes in cleaning and protecting cars from dirt. Cleaning your car is as easy as a phone call to our call center and we will be there to serve you the best way that we can.

Pay Clean Care a visit at their offices located in Kuwait City, Fahad AlSalem Street Block 15, floor 17, office number 2. For more information, please visit www.cleancare.co and follow them on Instagram, Twitter @CleanCareCo and Facebook: Clean Care Co.