IKEA Kuwait has been awarded Best Customer Service in the Furniture category by the Service Hero Customer Satisfaction Index (SHCSI) for the eighth time, reaffirming IKEA long‑standing commitment to delivering a seamless, convenient, and outstanding customer experience across Kuwait.

The Service Hero Customer Satisfaction Index is based entirely on independent customer feedback and benchmarks over 900 private sector companies.

“This award means a lot to us because it comes directly from our customers and we are very grateful for the trust they place in IKEA,” said Marino Maganto, IKEA CEO for Kuwait, Jordan and Morocco.

The index measures expectations against real experiences across key service drivers, including reliability, convenience, staff performance, digital experience, call center effectiveness, and value for money.  This year, Kuwait’s Customer Satisfaction Index reached its peak at 84.0 points, a meaningful step up from 78.9 last year (6% growth).

“At IKEA, we are deeply committed to creating inspiring and seamless experience in our stores, while offering an equally simple and engaging journey for our customers online and through the IKEA app. When customers leave us – in-store or online – saying, ‘I love IKEA’ we know we’ve fulfilled our promise ‘By your side’, in every aspect of everyday life,” explained Maganto.

From online planning, financing options, and fast, reliable delivery and assembly, to well‑connected digital and physical customer meeting points, IKEA makes it easier for customers to meet the brand however, wherever, and whenever they want.

In recognition of their dedication and hard work, IKEA held a special in-store ceremony for the co-workers to celebrate their success and contribution to this award.  

“At IKEA, we believe that together we can make a positive impact on people’s lives – for our customers and our co‑workers alike. We believe that happy co-workers will make our customers happy too. By enabling a better life for our people, investing in their growth, with a caring culture, we encourage them to bring confidence, passion, and genuine human connection to every customer interaction. They are the powerhouse of our success, and we trust that this is where meaningful customer experiences begin,” said Maganto.

IKEA Kuwait continues to bring the brand closer to people across the country through six customer meeting points, and IKEA.com and the IKEA app. By offering relevant & convenient services that are affordable for all, we secure an outstanding experience for our customers, building a lasting emotional connection through our passionate and helpful co-workers and putting customers at the heart of everything we do.

 “This award belongs to our customers and our co‑workers. Thank you to our customers for your trust, and to our co‑workers for bringing our promise to life every day,” concluded Maganto.

Learn more about IKEA Services here.