In line with its ‘Simpler Banking’ strategy, Al Ahli Bank of Kuwait (ABK) announced the launch of its virtual assistant “Ask Sanad”, an Artificial Intelligence (AI) – driven chatbot to service clients. This advanced service provides relevant and contextual responses to customer queries, allowing them to make transactions in the chat window of the mobile application.

Faisal Al Tamimi, Head of the Call Centre at ABK commented: “Attention to customer experience is powering ABK to go beyond traditional financial services. “Ask Sanad” can perform diverse actions such as fund transfers, bill payments, in addition to a host of other services including opening new savings accounts, requesting a cheque book, and international and local transfers. The friendly character ‘Sanad’ was named keeping in mind the fact that ABK wanted to give him a local Kuwaiti flavour, a name that was easily identifiable as someone who can provide a support system. Ask Sanad, a service for valued customers, was born to facilitate their experience by engaging in real-time conversations and providing immediate solutions. You can Ask Sanad, he’s always around to offer a helping hand – all day, every day!”

ABK’s innovative chatbot offers customers yet another way to connect with the Bank in response to the health and safety measures prompted by COVID-19 as contactless transactions have accelerated the consumer shift towards using digital platforms to fulfil key banking requirements.

For more information about ABK, please visit eahli.com or contact an ABK customer service agent via ‘Ahlan Ahli’ at 1899899.